Any period or date given for lead times and shipping of an Order by At the Above is intended as an estimate only and is subject to change. At the Above takes no responsibility for any loss suffered by you, where Product is not delivered within the estimated time frames.
Please be aware that any Products shipped internationally may incur additional fees and duties levied by customs. As the recipient of the Product, you are responsible to pay any of the taxes and duties levied by the country we are shipping to. Your package will not be released from customs until these payments are made. At the Above is unable to advise how much these duties will cost, please ensure you are aware of the cost of these fees before you make your purchase.
Where a product is listed as Pick Up a member of our staff will be in touch to organise collection from our Fitzroy showroom.
Please note, due to the current COVID-19 pandemic the ability to collect from our showroom is guided by government restrictions on non-essential businesses. A member of our team will be in touch to discuss any potential solutions. We apologise in advance for any inconvenience.
LOST OR DAMAGED
If you believe that your Order has been lost or damaged in transit, please contact [email protected]. It is your responsibility to inspect all Products on delivery. Any damage must be noted on the delivery docket presented to you by the courier for signature. Notification and images of any damage or missing goods is required to be sent to us via email within 24 hours of delivery. We will not be responsible for any damage unless we are notified within the time period specified.
RETURNS & EXCHANGE POLICY
At the Above would like you to feel confident when purchasing Products via our Website. To assist with this all items are professionally photographed and listed with detailed specifications.
Please carefully note, that we do not provide refunds for ‘change of mind’. Subject to the AUSTRALIAN CONSUMER LAW clause below, all sales via the Website are final and binding unless we otherwise agree.
AUSTRALIAN CONSUMER LAW
Our goods and services come with consumer guarantees under Schedule 2 to the Competition and Consumer Act 2010 (Cth) (Australian Consumer Law). Nothing in this Agreement excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law or any other applicable law, that cannot be excluded, restricted or modified by agreement (Your Rights) including any consumer guarantees that attach to our Products.